top of page

PRIVACY AND COOKIE POLICY

 

1. INTRODUCTION

At Lighthouse Mindshift, your trust is the foundation of our partnership. We are committed to protecting your personal information and ensuring your story remains yours. This policy explains how we collect, use, and safeguard your data in accordance with international data protection best practices and applicable privacy laws.

By accessing our website or engaging with our services, you voluntarily consent to the processing of your personal information as outlined in this policy.

 

2. DATA CONTROLLER

Lighthouse Mindshift acts as the data controller for your personal information.

  • Owner: Eckhard Grobler

 

  • Data Protection Contact: Eckhard Grobler

 

 

  • Location: Online

 

3. INFORMATION WE COLLECT

We collect information that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

  • Personal Identification: Name, email address, and phone number provided via contact forms or registration.

 

  • Engagement Data: Information shared during coaching discovery sessions, email correspondence, or as part of your user profile.

 

  • Technical Data: Your IP address, device type, operating system, and usage patterns (collected via cookies).

 

  • Third-Party Data: We may obtain information from public records or reputable third-party services if necessary to complete transactions or verify information.

 

4. HOW WE USE YOUR DATA

Your information is processed for legitimate business purposes, including:

 

  • Service Delivery: Providing personalised life and business coaching services and fulfilling contractual obligations

 

  • Communication: Responding to enquiries, scheduling sessions, and notifying you of website changes.

 

  • Marketing: Sending updates or resources to “illuminate your path” if you have opted in. You may opt out of direct marketing at any time.

 

  • Optimisation: Improving website functionality and customising content to benefit the user experience.

 

5. SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information. We only share data when:

  • Legal Necessity: Required by law, regulation, or to comply with valid legal proceedings.

 

  • Service Providers: Shared with trusted third-party operators (e.g., email platforms, payment gateways, or scheduling tools) who are bound by strict confidentiality and data protection obligations.

 

  • International Transfers: If data is transferred across international borders, we ensure appropriate safeguards are in place to provide a level of protection comparable to that required by leading privacy standards.

 

6. DATA SECURITY

We implement industry-standard technical and organisational security measures to prevent unauthorised access, loss, or destruction of your data.

  • Safeguards: We regularly review our security practices to identify and mitigate potential risks.

 

  • Breach Notification: In the event of a significant security breach, we will notify affected users via their last known email address in accordance with applicable legal requirements.

 

  • User Responsibility: You are responsible for maintaining the confidentiality of any credentials or passwords used to access our services.

 

7. YOUR RIGHTS

Regardless of your location, we respect your right to control your data. You generally have the right to:

  • Access: Request confirmation of whether we hold your data and receive a copy of that information.

 

  • Correction: Request the correction of inaccurate, incomplete, or misleading data.

 

  • Erasure: Request the deletion of data that is no longer necessary for the purpose it was collected.

 

  • Objection/Withdrawal: Object to processing based on legitimate interests or withdraw consent for marketing at any time.

 

8. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, tax, or accounting requirements. When no longer required, data will be securely deleted or anonymised.

 

9. COOKIE POLICY

Cookies are small text files stored on your device to help our website function efficiently.

  • Essential Cookies: Necessary for basic website functionality and security.

 

  • Analytics & Preference Cookies: Help us understand usage patterns and remember your settings to improve your experience.

 

  • Control: You can manage or decline cookies via your browser settings; however, this may limit your ability to use certain features of our website.

 

10. CHILDREN’S PRIVACY

Our services are not intended for minors. We do not knowingly process personal information of individuals under the age of 18 without the verifiable consent of a parent or legal guardian.

 

11. AMENDMENTS

Lighthouse Mindshift reserves the right to update this policy to reflect changes in our practices or legal obligations. Amendments are effective immediately upon publication on our website.

bottom of page